• Cancel order by customer conditionally - OC 3

Allow customers to cancel order and send Email or SMS notifications.

  • Time condition: Allow customers to cancel order within 24h (or any time you setup) once an order is placed. Otherwise, the cancel button will not be displayed.
  • Order status condition: Authorized order statuses (Customer with the specified order statuses only can cancel the order). Otherwise, the cancel button will not be displayed.
  • Send email to customer to inform him that his order has been canceled.
  • Send email notification to any admin email address of your choice.
  • If time is past X hours (for example 24 hours) or order already canceled, the customer will not be able to cancel the order.
  • Automatic stock rollback when customer cancels order successfully.
  • Restore coupon code and voucher when order is canceled.

Note that guest orders can not be canceled, because guest does not have an account.


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REQUIREMENTS


  • VQMOD or OCMOD
  • Smshare module: Optional. Needed only if you want to notify customer by SMS.
  • As usual, if you have custom theme, expect some integration work.

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AVAILABLE INTEGRATION (EXTRA)


  • Send SMS (SMS is optional and needs smshare SMS module to work) to customer to inform him that his order has been canceled. [extra]

DEMO


For the front office, create your customer account on the demo site and test yourself. Here is a test scenario that you can follow:

  • Create your test customer account on the demo site
  • Make a test order
  • Go to your test account orders page
  • Try to cancel your order

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Cancel order by customer conditionally - OC 3

  • 30.00€


Available Options


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Tags: customer-support, customer-satisfaction, customer-experience